FAQ

★ Free Shipping by Registered Airmail for orders over NT$2000.

We will charge you the same amount for shipping no matter how many items.
Asia, Oceania : Flat Rate NT$ 188 via Registered Airmail.
Other zones : Flat Rate NT$ 248 via Registered Airmail.

*We will send the parcel by printed matter, it does not need to write the amount, or send it as gift and the value is less than 10-20 euro. Different standards of countries tariffs, when the goods produce tariffs, shall be borne by the buyer.

*The delivery time is about 15-30 days, and in some cases take longer than 40 days. Please wait patiently, or complain to the local Post Office.

*In the event that your parcel is returned to us for any reason, we will not refund shipping costs. Your order can be reshipped at buyer’s expense or the order can be refunded minus shipping costs and return charges.

Thank you for shopping at Nisan Design! If you are not entirely satisfied with your purchase, we’ll do our best to help.

◎ You have 14 calendar days to return an item from the date you received it. The item must be unused and as-new.
◎ Once we receive your item, we’ll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You’ll then receive your money back within 1 working day.
◎ You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable.
◎ If you request a refund after paying with paypal. PayPal will charge transaction fees 4.4% + 10 TWD.
◎ If you have any questions on how to return your item to us, please contact us. Send an email to postcard@nisan.tw and we’ll help the best we can!

If you have any questions about the GDPR (General Data Protection Regulation)
Please contact us: postcard@nisan.tw