FAQ

★ We are no longer respond to any questions about the issuing countries.

Q. Freight Shipping

★ Free Shipping by Registered Airmail for orders over NT$2000.

We will charge you the same amount for shipping no matter how many items.
Asia, Oceania : Flat Rate NT$ 168 via Registered Airmail.
Other zones : Flat Rate NT$ 188 via Registered Airmail.

 

*We will send the parcel by printed matter, it does not need to write the amount, or send it as gift and the value is less than 10 euro. Different standards of countries tariffs, when the goods produce tariffs, shall be borne by the buyer.

*The delivery time is about 15-30 days, and in some cases take longer than 40 days. Please wait patiently, or complain to the local Post Office.

*In the event that your parcel is returned to us for any reason, we will not refund shipping costs. Your order can be reshipped at buyer’s expense or the order can be refunded minus shipping costs and return charges.

Q. Return & Refund Policy

Thank you for shopping at Nisan Design! If you are not entirely satisfied with your purchase, we’ll do our best to help.

◎ You have 14 calendar days to return an item from the date you received it. The item must be unused and as-new.
◎ Once we receive your item, we’ll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You’ll then receive your money back within 1 working day.
◎ You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable.
◎ If you have any questions on how to return your item to us, please contact us. Send an email to postcard@nisan.tw and we’ll help the best we can!

Q. Privacy Policy Requirements

If you have any questions about the GDPR (General Data Protection Regulation)
Please contact us: postcard@nisan.tw

15 thoughts on “FAQ

  1. 请问大陆地区要多少台币才可以包邮呢

    1. 您好,台币2000元包邮,谢谢

  2. I wish the WT Israel will come very soon as I will travel there! Would like to swap it (:

  3. Hello, is it possible to release WT Thailand? I would order a lot and send them in January 😉

  4. Greetings! Is there any chance there would be WT Ukraine anytime soon? Thanks

    1. Thank you so much for WT Ukraine!!!

  5. Any possibilty of WT Slovakia? 🙂

  6. WT Bulgaria and Tunisia would be great! ;o)

  7. Can you please add Ireland as well? If you need assistance let me know.

  8. Would be awesome a Mexico WT card 🙂

  9. Hello. I’m from Portugal and I would like a WT card about my country.
    I can help with topics. Thanks

  10. Hi I’m from Colombia I would like a WT card about my country, it’s possible?

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